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Bad News Bad News!!!

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wickedstangs

Guest
Everyone, I just got this email from our hosting site for our www.wickedstangsperformanceshop.com and our Mustang Tuning Site and not to mention lots of bandwidth also our Photo Gallery is gone... According to the owner he said he could not recovery anything for us.:eek:

All,
Again I apologize for the hardship this loss has caused you. I am well aware of the work that you have put in your sites.

The skinny of the matter is that the server Protious is a total loss, all data and accounts 468 of them are lost and unrecoverable. I have canceled the server with SoftLayer.

I am still trying to sort out the details and do have my suspicions as to what happened but I try not to jump to conclusions. I’m afraid because we don’t have physical access to the server we’ll never know what really happened. It started with the backup drive partition and seemed to spread upon the reboot of the server and got progressively worse throughout the day until the server completely died about 5:00 PM EDT.

Moving Forward:

I believe that I have all of the reseller accounts recreated on the new server and will be creating individual accounts on both of my other servers as quickly as I can. If you want to take your business elsewhere I understand and will issue a refund for those of you with paid accounts upon request. I sincerely hope that you will stay though.

Best regards,

Scot
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:mad:

Ok now for the GOOD NEWS our website and Forum is safe I have it located at a different server.. Looks like I will be taking leave again to try and recover everything we had. Lucky for me I sometimes made backups for something like this. The only problem is finding it in a 350gig hard drive that is almost full of crap...:)

Keep you posted
 
Windveil Blues

Windveil Blues

OLD FART
Emilio,

Phill is right. I do have my own hosting solution with Host Excellence. I have slots available, and their uptime is top shelf. I have NEVER had an issue with them as far as disater recovery... it just never happens with their massive redundancy. I can and will host the WS site for FREE if you so desire. Go to http://hostexcellence.com and check them out. I have half a dozen sites including the site that I manage here at work. http://fabickcat.com. Take a look...:)

Jim
 
W

wickedstangs

Guest
Windveil Blues said:
Emilio,

Phill is right. I do have my own hosting solution with Host Excellence. I have slots available, and their uptime is top shelf. I have NEVER had an issue with them as far as disater recovery... it just never happens with their massive redundancy. I can and will host the WS site for FREE if you so desire. Go to http://hostexcellence.com and check them out. I have half a dozen sites including the site that I manage here at work. http://fabickcat.com. Take a look...:)

Jim
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Jim this sounds awesome, Let me see what comes of this

I don?t want to raise any false hopes here, but I have been contacted by the CEO of SoftLayer along with Michael Miller from their sale department and they are reassigning the support to their highest level techs and are going to try to recover data from the server. The obviously cannot make promises but they are going to make an attempt.

This process could take 12-24 hours or longer before we have any definitive answers.

Keep your fingers crossed.

Scot
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Will Keep you posted...
 
W

wickedstangs

Guest
Wow Just got this 5 minutes ago. I asked him if ours was saved

Okay, SoftLayer was a little quicker, not to mention more successful, than I thought they would be.

We have our backups! Don't get your hopes up too far now, as they haven't been tested yet.

If you need your backups restored please e-mail support@cwhnetworks.com and we'll get it done. Eventually.
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There are 432 of them...
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If you have moved to another hosting company and need your backups send an e-mail to the same address and we'll make sure that we get them for you.

Scot
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W

wickedstangs

Guest
Jim
You are awesome still waiting on a reply...

Again Thanks
Emilio
 
W

wickedstangs

Guest
Everyone they were able to save it for us we are back online...
 
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