<p>Filed under: <a href="http://www.autoblog.com/category/audi/" rel="tag">Audi</a>, <a href="http://www.autoblog.com/category/chrysler/" rel="tag">Chrysler</a>, <a href="http://www.autoblog.com/category/ford/" rel="tag">Ford</a>, <a href="http://www.autoblog.com/category/gm/" rel="tag">GM</a>, <a href="http://www.autoblog.com/category/lexus/" rel="tag">Lexus</a>, <a href="http://www.autoblog.com/category/toyota/" rel="tag">Toyota</a></p><a href="http://www.autoblog.com/photos/jd-power-2009-sales-satisfaction-study/"><img vspace="4" hspace="0" border="1" alt="" src="http://www.blogcdn.com/www.autoblog.com/media/2009/12/85504369_opt.jpg" /></a><br />
<br />
J.D. Power has released its 2009 Sales Satisfaction Index, and 29 of 38 brands improved their standing versus last year's numbers. The industry watchdogs at Power say that sales people improved the most over 2008, which isn't surprising given the fact that fewer vehicles are flying off dealer lots and every customer is a precious commodity. Even with the improved standing versus 2008, J.D. Power says that brands still lost 12% of sales on average due to poor service at the dealer level, a statistic that could have automakers cringing.<br />
<br />
<a href="http://www.autoblog.com/make/jaguar/">Jaguar</a> took top luxury honors for the second straight year with an 898 index score, beating second place <a href="http://www.autoblog.com/make/cadillac/">Cadillac</a> by a scant five points. J.D. Power says Jaguar excels in both salesperson interactions and the handling of the dreaded financing/paperwork. The top five rounds out with <a href="http://www.autoblog.com/make/lexus/">Lexus</a>, <a href="http://www.autoblog.com/make/mercedes-benz/">Mercedes Benz</a> and <a href="http://www.autoblog.com/make/land-rover/">Land Rover</a>. <a href="http://www.autoblog.com/make/audi/">Audi</a> performed most poorly of any brand studied, while <a href="http://www.autoblog.com/make/infiniti/">Infiniti</a> and <a href="http://www.autoblog.com/make/volvo/">Volvo</a> also fared poorly.<br />
<br />
<a href="http://www.autoblog.com/make/mercury/">Mercury</a> was the top non-luxury make with a score of 867, followed by <a href="http://www.autoblog.com/make/smart/">Smart</a>, <a href="http://www.autoblog.com/make/buick/">Buick</a>, <a href="http://www.autoblog.com/make/pontiac/">Pontiac</a> and <a href="http://www.autoblog.com/make/chevrolet/">Chevrolet</a>. Mercury reportedly scored well on all five categories tested, though we're a bit puzzled how Mercury could beat <a href="http://www.autoblog.com/make/lincoln/">Lincoln</a> by four points in spite of the fact that the two makes usually share a common dealership. Japanese and Korean brand-dealers scored poorly in the survey as <a href="http://www.autoblog.com/make/honda/">Honda</a>, <a href="http://www.autoblog.com/make/toyota/">Toyota</a>, <a href="http://www.autoblog.com/make/nissan/">Nissan</a>, <a href="http://www.autoblog.com/make/kia/">Kia</a> and <a href="http://www.autoblog.com/make/mazda/">Mazda</a> all scored below the industry average of 832. <br />
<br />
<a href="http://www.autoblog.com/make/gm/">General Motors</a> and <a href="http://www.autoblog.com/make/ford/">Ford</a> dealers fared very well in the survey, with all of their brands except Lincoln coming in over the industry average. <a href="http://www.autoblog.com/make/chrysler/">Chrysler</a> brands, however, did not do as well, with all three makes falling under the industry Mendoza line. <a href="http://www.autoblog.com/make/mitsubishi/">Mitsubishi</a> was by far the worst dealership to deal with, with an industry-low 778 index score. Hit the jump to read over the J.D. Power press release and click on the gallery below to view the survey scores for both luxury and mass market offerings.<br />
<br />
<br />
<div class="postgallery"><p><strong>Gallery: <a href="http://www.autoblog.com/photos/jd-power-2009-sales-satisfaction-study/low/">JD Power 2009 Sales Satisfaction Study</a></strong></p><a href="http://www.autoblog.com/photos/jd-power-2009-sales-satisfaction-study/low/"><img src="http://www.blogcdn.com/www.autoblog.com/media/2009/12/2009258-1_thumbnail.jpg" alt="" title="" /></a><a href="http://www.autoblog.com/photos/jd-power-2009-sales-satisfaction-study/low/"><img src="http://www.blogcdn.com/www.autoblog.com/media/2009/12/2009258-2_thumbnail.jpg" alt="" title="" /></a></div><br />
[Source: <a href="http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009258">J.D. Power</a>]<p><a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/" rel="bookmark">Continue reading <em>Jaguar, Mercury tops in J.D. Power 2009 Sales Satisfaction study</em></a></p><p style="padding:5px;background:#ddd;border:1px solid #ccc;clear:both;"><a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/">Jaguar, Mercury tops in J.D. Power 2009 Sales Satisfaction study</a> originally appeared on <a href="http://www.autoblog.com">Autoblog</a> on Tue, 08 Dec 2009 15:40:00 EST. Please see our <a href="http://www.weblogsinc.com/feed-terms/">terms for use of feeds</a>.</p><h6 style="clear: both; padding: 8px 0 0 0; height: 2px; font-size: 1px; border: 0; margin: 0; padding: 0;"></h6><a href=http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009258>Read</a> | <a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/" rel="bookmark" title="Permanent link to this entry">Permalink</a> | <a href="http://www.autoblog.com/forward/19270075/" title="Send this entry to a friend via email">Email this</a> | <a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/#comments" title="View reader comments on this entry">Comments</a>
More...
<br />
J.D. Power has released its 2009 Sales Satisfaction Index, and 29 of 38 brands improved their standing versus last year's numbers. The industry watchdogs at Power say that sales people improved the most over 2008, which isn't surprising given the fact that fewer vehicles are flying off dealer lots and every customer is a precious commodity. Even with the improved standing versus 2008, J.D. Power says that brands still lost 12% of sales on average due to poor service at the dealer level, a statistic that could have automakers cringing.<br />
<br />
<a href="http://www.autoblog.com/make/jaguar/">Jaguar</a> took top luxury honors for the second straight year with an 898 index score, beating second place <a href="http://www.autoblog.com/make/cadillac/">Cadillac</a> by a scant five points. J.D. Power says Jaguar excels in both salesperson interactions and the handling of the dreaded financing/paperwork. The top five rounds out with <a href="http://www.autoblog.com/make/lexus/">Lexus</a>, <a href="http://www.autoblog.com/make/mercedes-benz/">Mercedes Benz</a> and <a href="http://www.autoblog.com/make/land-rover/">Land Rover</a>. <a href="http://www.autoblog.com/make/audi/">Audi</a> performed most poorly of any brand studied, while <a href="http://www.autoblog.com/make/infiniti/">Infiniti</a> and <a href="http://www.autoblog.com/make/volvo/">Volvo</a> also fared poorly.<br />
<br />
<a href="http://www.autoblog.com/make/mercury/">Mercury</a> was the top non-luxury make with a score of 867, followed by <a href="http://www.autoblog.com/make/smart/">Smart</a>, <a href="http://www.autoblog.com/make/buick/">Buick</a>, <a href="http://www.autoblog.com/make/pontiac/">Pontiac</a> and <a href="http://www.autoblog.com/make/chevrolet/">Chevrolet</a>. Mercury reportedly scored well on all five categories tested, though we're a bit puzzled how Mercury could beat <a href="http://www.autoblog.com/make/lincoln/">Lincoln</a> by four points in spite of the fact that the two makes usually share a common dealership. Japanese and Korean brand-dealers scored poorly in the survey as <a href="http://www.autoblog.com/make/honda/">Honda</a>, <a href="http://www.autoblog.com/make/toyota/">Toyota</a>, <a href="http://www.autoblog.com/make/nissan/">Nissan</a>, <a href="http://www.autoblog.com/make/kia/">Kia</a> and <a href="http://www.autoblog.com/make/mazda/">Mazda</a> all scored below the industry average of 832. <br />
<br />
<a href="http://www.autoblog.com/make/gm/">General Motors</a> and <a href="http://www.autoblog.com/make/ford/">Ford</a> dealers fared very well in the survey, with all of their brands except Lincoln coming in over the industry average. <a href="http://www.autoblog.com/make/chrysler/">Chrysler</a> brands, however, did not do as well, with all three makes falling under the industry Mendoza line. <a href="http://www.autoblog.com/make/mitsubishi/">Mitsubishi</a> was by far the worst dealership to deal with, with an industry-low 778 index score. Hit the jump to read over the J.D. Power press release and click on the gallery below to view the survey scores for both luxury and mass market offerings.<br />
<br />
<br />
<div class="postgallery"><p><strong>Gallery: <a href="http://www.autoblog.com/photos/jd-power-2009-sales-satisfaction-study/low/">JD Power 2009 Sales Satisfaction Study</a></strong></p><a href="http://www.autoblog.com/photos/jd-power-2009-sales-satisfaction-study/low/"><img src="http://www.blogcdn.com/www.autoblog.com/media/2009/12/2009258-1_thumbnail.jpg" alt="" title="" /></a><a href="http://www.autoblog.com/photos/jd-power-2009-sales-satisfaction-study/low/"><img src="http://www.blogcdn.com/www.autoblog.com/media/2009/12/2009258-2_thumbnail.jpg" alt="" title="" /></a></div><br />
[Source: <a href="http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009258">J.D. Power</a>]<p><a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/" rel="bookmark">Continue reading <em>Jaguar, Mercury tops in J.D. Power 2009 Sales Satisfaction study</em></a></p><p style="padding:5px;background:#ddd;border:1px solid #ccc;clear:both;"><a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/">Jaguar, Mercury tops in J.D. Power 2009 Sales Satisfaction study</a> originally appeared on <a href="http://www.autoblog.com">Autoblog</a> on Tue, 08 Dec 2009 15:40:00 EST. Please see our <a href="http://www.weblogsinc.com/feed-terms/">terms for use of feeds</a>.</p><h6 style="clear: both; padding: 8px 0 0 0; height: 2px; font-size: 1px; border: 0; margin: 0; padding: 0;"></h6><a href=http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009258>Read</a> | <a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/" rel="bookmark" title="Permanent link to this entry">Permalink</a> | <a href="http://www.autoblog.com/forward/19270075/" title="Send this entry to a friend via email">Email this</a> | <a href="http://www.autoblog.com/2009/12/08/jaguar-mercury-tops-in-jd-power-2009-sales-satisfaction-study/#comments" title="View reader comments on this entry">Comments</a>
More...