RPMOutlet: The Jury is In

[Windveil Blues]

<rant>
OK, I finally got pissed off enough at RPMOutlet because the rest of my last TWO orders (placed over three weeks ago), still hasn't been shipped. They don't even bother to send an email saying shit is backordered, but they DO bother to debit your account upon placing the order! So, yesterday I tried calling them several times. Each time I would dial their number, it would ring once and they would hang up. I was now fairly livid, so I carefully crafted the email below:

Hello,

I have been awaiting the delivery of a waterpump pulley that was part
of a 'kit' for about three weeks now. The time stamp on the email
below says 19, April. I subsequently ordered another idler pulley for
my Mustang, as there are two on the 4.6 engine. I understand how the
parts business and backorders work, but what is unacceptable to me is
the fact that your company will not communicate with the customer
concerning their order status. At this point, you debited my account
on 4/25/07 for the extra idler pulley, and I haven't received so much
as a tracking number. I would like to know where my backordered
waterpump pulley and idler pulley are, and when I can expect delivery.
For the record, I had planned on purchasing several more parts for my
car(s) from RPMOutlet, but after this experience you can rest assured
that I will take my business elsewhere, and will NOT recommend you to
anyone in the future. Furthermore, if I don't have a response in the
next 24 hours, I will contact your State's Attorney General's office to
register a formal complaint.

Sincerely,

Jim Brooks

Now the first email and their reply:

----Original Message----
From: helpdesk@rpmoutlet.com
Date: 04/19/2007 5:08 PM
To: <jbrooks@reallypissedoff.net>
Subj: Re: Order Info for XXXXXXXXXX

Hello Jim,
we are just waiting for the water pump pulley's to show up. they
should be
here within two days.

thank you,
helpdesk

----- Original Message -----
From: <jbrooks@reallypissedoff.net>
To: <helpdesk@rpmoutlet.com>
Sent: Thursday, April 19, 2007 10:01 AM
Subject: Order Info for XXXXXXXXXX


> I received a partial order for UPS tracking number 1Z XXX XXX XX XXXX
> 330 2. I'd like to know when I can expect the third item in my
> order (water pump pulley). Please advise.
>
> Thanks very much,
>
> Jim Brooks

We shall see what happens next...

Jim

</rant>

 

[blackstallion06]

I orriginaly ordered gears through RPM outlet. there customer service sucks ass. They told me my gears from ford Racing where on back order. then it was oh they had a defect call us back ect. I eventually got a hold of them got my money back and I dont do business with them anymore.

 

[Windveil Blues]

Well, they owe me two more friggin' pulleys, then I am done with these assholes. Now they are not answering their phones, and my car is torn apart in my garage. Do NOT make me come over there, cuz I WILL get rough and tough and wear my diapers low, dammit.

Jim

I orriginaly ordered gears through RPM outlet. there customer service sucks ass. They told me my gears from ford Racing where on back order. then it was oh they had a defect call us back ect. I eventually got a hold of them got my money back and I dont do business with them anymore.

 

[blackout03]

I have seen alot of the same types of complaints all over the web about these guys.

 

[goonies]

So what finally happen with that whole situation jim ?? i hope you still reported them anyways, thank god i dont live over theyre and they didnt do that to me, damn theyre would have been problems, someone would have gotten beaten up .... haha, jus kidding..

 

[Windveil Blues]

I finally did get my other idler and water pump pulleys... NINE WEEKS after I ordered them. My wife joked that it only took me nine weeks and ten minutes to install them... LOL. I did submit a complaint to the BBB about them. I haven't gotten a response yet, tho. Btw, the whole process for reporting a business to them is really kind of a pain, so if you ever have to, make sure you keep all emails associated with the company in question, and keep a log of all calls, dates, etc.

Jim

So what finally happen with that whole situation jim ?? i hope you still reported them anyways, thank god i dont live over theyre and they didnt do that to me, damn theyre would have been problems, someone would have gotten beaten up .... haha, jus kidding..